Course Curriculum 1. DOWNLOAD MATERIAL Additional Course Materials for Hotel Receptionist MS Word Tips & Tricks 2. MODULE 01 The 90: 90 Principle to create a powerful first impression Professional Receptionist Training Course Objectives Hot Telephone Tips Get the facts- ask the right questions Discuss Solutions- learning to listen

Hotel and Hospitality, University 1st and 2nd Year

Description

Course Curriculum

1. DOWNLOAD MATERIAL

• Additional Course Materials for Hotel Receptionist
• MS Word Tips & Tricks

2. MODULE 01

• The 90: 90 Principle to create a powerful first impression
• Professional Receptionist Training Course Objectives
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen

3. MODULE 02

• Practice good telephone skills
• Managing database and company files
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Successful Meetings & Minutes
• Meeting Arrangements
• Arranging Business Travel and Accommodation
• Arranging Business Travel and Accommodation
• Email Tutorial
• How to use Social Media to promote your company
• Minute Taking
• Microsoft Excel Tutorial
• MS PowerPoint Tips

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

 

Hotel Receptionist & Opera PMS Hotel Software - 7 Saturdays

Description

Course Curriculum : Opera PMS Hotel Booking Software Training 

1.   Opera log in and log out, main screen

2.   Profile creation and amendments

3.   Profile notes

4.   Finding reservations – 2 ways

5.   Rate query screen

6.   Creating reservation

7.   Preferences and features requests

8.   Amending reservation

9.   Cancelling reservation

10.               Check in (2 ways)

11.               Check out

12.               Cashiering posting charges

13.               Cashiering splitting and transferring charges

14.               Cashiering routing

15.               Alerts

16.               Traces

17.               Room status, out of order and out of service

18.               Opera reports

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad