Course Description This Hotel Reception Level 3 Course will provide learners with an insight into the skills to effectively work as a hotel receptionist. From providing excellent customer service, to dealing with telephone enquiries, this course will cover a range of modules and provide multiple examples for assessment.

Hotel Reception Level 3 Course

Description

Course Description

This Hotel Reception Level 3 Course will provide learners with an insight into the skills to effectively work as a hotel receptionist. From providing excellent customer service, to dealing with telephone enquiries, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Hotel Reception Level 3 Course is split into the following modules:

• Hotel reception Outline
• General Hotel Reception Processes
• Hotel Reception Customer Service
• Communication skills necessary for hotel receptionists
• Hotel handling of telephones
• Handling problematic customers in the hotel
• Management skills for hotel receptionists
• Computer programmes and skills
• Final Assessment

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad

Hotel and Hospitality, University 1st and 2nd Year

Description

Food and Beverage Operations, Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.

Food Safety and Hygiene, Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.

Hospitality and Hotel Housekeeping, Students will understand the role of the housekeeping department within a hospitality setting. This unit will identify the importance of the housekeeping department and the impact it has on the hospitality operation.

Customer Service, Students will be able to understand the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.

Front Office Operations, Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.

Introduction to Finance, Students will understand the principles of costing within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Global Tourism and Hospitality, Students will understand the size and scope of the global tourism and hospitality industry. The unit examines the influences that affect it and the growth of its brands within international markets.

Marketing, Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to devise a promotional campaign.

Employee Engagement, Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad