KEY LEARNING POINTS As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.

Hotel Management Diploma Level 2

Description

KEY LEARNING POINTS

As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.

• Learn more about the role of a hotel manager, from the basics to the more advanced skills required.
• Understand how to manage the front desk, and what sort of person needs to be hired to staff it.
• Get to grips with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard.
• Understand the importance of personal appearance, and what skills and traits are required to be a successful, respected hotel manager.
• Identify some of the key terms that you’ll use during your time in the hotel industry.
• Recognise the types of customers you will meet day-to-day, and how to build a rapport to ensure their needs are met.
• Gain some valuable training in leadership and communication, to ensure you can engage with both staff and customer.
• Learn about some of the check-in and check-out procedures you may have to deal with in a real-life scenario.
• Understand more about some of the paperwork a hotel manager has to complete as part of their job responsibilities.

 

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Certificate in Front Office Management

Course Outline

The Certificate in Front Office Management includes four mandatory units.

Unit 1 Introduction to front office and its functions

• Front office Department
• Front office Operations
• Guest Cycle in Hotel Management
• Key Terms of Front Office
• Physical Setup of Front Office
• Operational Structure of Front Office

Unit 2 Front Office Staff, Ranks and Responsibilities

• Front Office Staff Qualities and Competencies
• Responsibilities of Reservation Manager
• Responsibilities of Reception Manager
• Responsibilities of Services Manager
• Responsibilities of Night-Audit Manager
• Responsibilities of Communication Manager
• Responsibilities of Front Office Manager

Unit 3 Front Office Reservation and Guest Registration Process

• Hotel Reservation and Types
• Role of Internet in Reservation Process
• Sources of Reservation
• Managing Reservations
• Understanding the Pre-registration Process of Guests
• Creating Registration Record
• Payment Methods and Assigning Accommodation

Unit 4 Front Office Accounting and Communication Management

• Introduction to Front Office Accounting
• Different Types of Accounts at Front Office
• Folios, Postings, Ledgers and Vouchers and their Types
• Account Settlement
• Importance of Front Office Communication
• Do’s and Don’ts of Front Office Communication

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad