An Overview of Hotel Reception Hotel Reception Standard Procedures Communication Skills Required for Hotel Reception Customer Service in Hotel Reception Telephone Handling in a Hotel How to Handle Difficult Hotel Guests Administrative Skills as a Hotel Receptionist Computer Skills and Programs Brand Standards in the Hospitality World Being a Team Player: Working with Other Hotel Departments Safety and Security in the Hotel Sales and Marketing as a Hotel Receptionist Dressing the Part: Creating the Professional Look in Hospitality Keeping Stress Under Control on the Job Legal Issues in Hospitality The Future for Hotel Receptionists

Hotel Receptionist Training with Customer Relationship and MS Excel

Course Design

This course is designed with the following modules:

Hotel Receptionist Diploma

• An Overview of Hotel Reception
• Hotel Reception Standard Procedures
• Communication Skills Required for Hotel Reception
• Customer Service in Hotel Reception
• Telephone Handling in a Hotel
• How to Handle Difficult Hotel Guests
• Administrative Skills as a Hotel Receptionist
• Computer Skills and Programs
• Brand Standards in the Hospitality World
• Being a Team Player: Working with Other Hotel Departments
• Safety and Security in the Hotel
• Sales and Marketing as a Hotel Receptionist
• Dressing the Part: Creating the Professional Look in Hospitality
• Keeping Stress Under Control on the Job
• Legal Issues in Hospitality
• The Future for Hotel Receptionists

Customer Relationship Management

• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• The Development Team
• Evaluating and Reviewing Your Program

Getting Started with Microsoft Office Excel 2016

• Navigate the Excel User Interface
• Use Excel Commands
• Create and Save a Basic Workbook
• Enter Cell Data
• Use Excel Help

Performing Calculations

• Create Worksheet Formulas
• Insert Functions
• Reuse Formulas and Functions

Modifying a Worksheet

• Insert, Delete, and Adjust Cells, Columns, and Rows
• Search for and Replace Data
• Use Proofing and Research Tools

Formatting a Worksheet

• Apply Text Formats
• Apply Number Format
• Align Cell Contents
• Apply Styles and Themes
• Apply Basic Conditional Formatting
• Create and Use Templates

Printing Workbooks

• Preview and Print a Workbook
• Set Up the Page Layout
• Configure Headers and Footers

Managing Workbooks

• Manage Worksheets
• Manage Workbook and Worksheet Views
• Manage Workbook Properties

 

 

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Recruitment and Selection in Hospitality Industry

Description

Objectives

• Discuss the importance of Planning in Recruitment Process
• Explore the Ideal Recruitment procedures
• Identify the Importance of Interview in Recruitment

Programme Content

Topics:

• Flexible Employees
• The Importance of Planning Ahead
• Describing the Job to be done
• The Job Description
• Describing the Ideal Recruit
• Attracting Candidates
• Advertising
• Getting Information from the Candidates
• Selection
• Role Plays

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad