Hotel Reception Diploma - SPTTC Certified
Description
Module 1
An Overview of Hotel Reception
To learn about the responsibilities of a
hotel receptionist
- To learn about different training for jobs
in hotel reception
- To understand the career opportunities you
have in hotel reception
- To know what you need to be a success in
hotel reception
- To find out what you can expect throughout
this course
- Plus much more...
Module 2
Hotel Reception Standard Procedures
Student Objectives:
- To learn about the most common tasks for
hotel receptionists
- To learn how to check guests in and out
- To understand how to take reservations
- To learn about the guest services a hotel
receptionist is responsible for
- Plus much more...
Module 3
Customer Service in Hotel Reception
Student Objectives:
- To learn about the fundamentals of
customer service
- To learn about the importance of empathy
for travelers
- To understand more about communicating
with customers at the desk
- To learn how important a first impression
is for a customer
- Plus much more...
Module 4
Communication Skills Required for Hotel
Reception
Student Objectives:
- To learn about the fundamentals of
communication
- To understand how verbal skills play a
role in hotel reception
- To understand how non-verbal communication
skills play a role in hotel reception
- To understand the importance of written
communication skills in the workplace
- Plus much more...
Module 5
Telephone Handling in a Hotel
Student Objectives
- To understand the fundamentals of
telephone etiquette
- To understand why telephone etiquette is
important in a hotel
- To learn about the dos of telephone
etiquette
- To learn about the don'ts of telephone
etiquette
- Plus much more...
Module 6
How to Handle Difficult Hotel Guests
Student Objectives:
- To learn about difficult hotel guests
- To explore some common types of difficult
hotel guests
- To learn some tips that will help in dealing
with difficult guests
- To understand how to put these tips into
practice
- Plus much more...
Module 7
Administrative Skills as a Hotel Receptionist
Student Objectives:
- To learn about the administrative skills,
interests, and qualities needed as a hotel receptionist
- To learn about the main duties, clerical,
and technical skills required for hotel reception work
- To understand the importance of good
communication and organisational abilities
- To know how to prioritise, multitask, and
problem solve easily
- Plus much more...
Module 8
Computer Skills and Programs
Student Objectives:
- To understand the importance of key skills
and computer programs for receptionists
- To explain the need for a property
management system in hotel reception work
- To be introduced to the OPERA Property
Management System program (PMS)
- To become comfortable with the basic
functions of the OPERA PMS
- Plus much more...
Module 9
Brand Standards in the Hospitality World
Student Objectives:
- To understand the concept of branding and
how it applies to the hospitality industry
- To explain the value of establishing a
standard and what is expected from a branded hotel
- To determine the importance and impact of
standards in the industry
- To understand what a star rating is and
how it is applied to any hotel
- Plus much more...
Module 10
Being a Team Player: Working with Other Hotel
Departments
Student Objectives:
- To learn about the importance of teamwork
- To learn about the key characteristics of
a team player
- To learn how to work with the kitchen
- To learn how to work with maintenance and
housekeeping
- Plus much more...
Module 11
Safety and Security in the Hotel
Student Objectives:
- To understand hotel safety and security
- To explore different safety topics that
apply to the workplace
- To explore different security topics that
apply to the workplace
- To understand the hotel receptionist's
role in maintaining a safe and secure environment
- Plus much more...
Module 12
Sales and Marketing as a Hotel Receptionist
Student Objectives:
- To learn about selling and marketing hotel
services as a receptionist
- To differentiate between up-selling and
cross-selling approaches
- To understand the benefits of reception
up-selling and cross-selling products and services
- To know some basic hotel sales techniques
and when to apply them
- Plus much more...
Module 13
Dressing the Part: Creating the Professional
Look in Hospitality
Student Objectives:
- To learn what it means to dress for
professionalism
- To understand how to dress for an
interview
- To learn about choosing appropriate clothing
for work
- To learn about grooming for hospitality
- Plus much more...
Module 14
Keeping Stress Under Control on the Job
Student Objectives
- To explore the definition of stress
- To understand how stress applies to the
role of the hotel receptionist
- To discover ways to keep stress under
control
- To understand why it is important to
control stress in the workplace
- Plus much more...
Module 15
Legal Issues in Hospitality
Student Objectives:
- To explain the importance of adhering to
codes, laws, and regulations in hospitality
- To understand the rules of disclosure
pertaining to business and domain names
- To explain fire safety regulations and how
to adhere to them in the hotel
- To know the importance of the Credit Card
Order within the Data Protection Act
- Plus much more...
Module 16
The Future for Hotel Receptionists
Student Objectives:
- To understand the role of the hotel
receptionist
- To explore the history of the hotel
receptionist
- To explore the basic requirements of
becoming a hotel receptionist
- To explore continuing education and
training for hotel receptionists
- Plus much more...
Whatsapp:
+923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada
Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS
Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/ ||
https://diplomacoursespk.blogspot.com/
|| https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna
Pul Rawalpindi-Islamabad
Housekeeping Hotel Industry
Description
Housekeeping Hotel Industry
Objectives
- Explain the functions of Housekeeping
Department
- Explore different Managerial Styles
- Access the importance of Hotel Security
Programme Content
Topics:
- Housekeeping
- Organisation of Housekeeping Department
- Management of Guest Amenities
- Importance of a Security Department
- In-House Security Departments versus
Contracted
- Fire Safety
- Employee Training in Fire Safety
- Developing the Emergency Communication
Plan
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the
world
- 24/7 Access to the LMS ( Learning
Management System )
- Easy to understand quality e-learning
study materials
Whatsapp:
+923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada
Afghanistan Arabia Qatar Oman O33151456O1,
03495021336 IPATS
Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/ ||
https://diplomacoursespk.blogspot.com/
|| https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna
Pul Rawalpindi-Islamabad
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