Level 1 Certificate in Hotel Management Basic Level 1 Certificate in Hotel Management is 30 credits qualification. To achieve a Level 1 Certificate in Hotel Management learner must have to achieve minimum 03 Modules with 30 Credits. Modules Introduction to Hotel Management Understand Human Resource in Hotel Industry Understand Marketing in Hotel Industry

Hotel Management Certificate

Description

Level 1 Certificate in Hotel Management

Basic Level 1 Certificate in Hotel Management is 30 credits qualification. To achieve a Level 1 Certificate in Hotel Management learner must have to achieve minimum 03 Modules with 30 Credits.

Modules

• Introduction to Hotel Management
• Understand Human Resource in Hotel Industry
• Understand Marketing in Hotel Industry

Learning Objectives

This Course provides the knowledge that will enable you:

• To develop the understanding of student with the Hotel Management process that how different operations of organization are management and how to control customer.
• To elaborate the major recruitment and selection techniques used by management in the hotel industry to get the most suitable employees for their operations.
• To provide the information regarding human resource department of Hotel industry that how they provide training to the employee for the better management of customers and services at hotel.
• To identify the best possible marketing and advertising techniques to make industry easily accessible.

What’s included?

The following is included for online study with UKPDA:

• Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.

Career path

After Successful completion of course, candidate is able to perform duties on the post of:

• Hotel Supervisor
• Front Desk Manager
• Hospitality Head

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Hotel Management Office

Description

Hotel Management/ Front Office Management

The following is included for online study with IPATS London College

• Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
• Assessment resources accessible through our online learning platform 24/7.
• A professional one-to-one tutor to provide all-inclusive assistance throughout the course online.
• Upon successful completion, students will receive an Endorsed Certificate from Ofqual recognize awarding organisation.

Learning Objectives

Successful completion of Hotel Front Office Management course will enable the learners to understand;

• Role of a Hotel front office in the hotel industry
• Major operations performed by the front office staff
• The organisational structure of the front office
• Understand the core competencies of the front office staff
• The reservation and guest registration process at the front office
• The front office accounting
• Communication process at the front office

Course Outline

The Certificate in Hotel Front Office Management includes four mandatory units.

The overall course is of 40 credit hours Endorsed Certificate and its guided learning hours (GLH) are 160. Following units are included in Front Office Management Certificate.

Unit 1 Introduction to the front office and its functions

• Front Office Department
• Front Office Operations
• Guest Cycle in Hotel Management
• Key Terms of Front Office
• Physical Setup of Front Office
• Operational Structure of Front Office

Unit 2 Front Office Staff, Ranks and Responsibilities

• Front Office Staff Qualities and Competencies
• Responsibilities of Reservation Manager
• Responsibilities of the Reception Manager
• Responsibilities of Services Manager
• Responsibilities of Night-Audit Manager
• Responsibilities of the Communication Manager
• Responsibilities of Front Office Manager

Unit 3 Front Office Reservation and Guest Registration Process

• Hotel Reservation and Types
• Role of the Internet in Reservation Process
• Sources of Reservation
• Managing Reservations
• Understanding the Pre-registration Process of Guests
• Creating Registration Record
• Payment Methods and Assigning Accommodation

Unit 4 Front Office Accounting and Communication Management

• Introduction to Front Office Accounting
• Different Types of Accounts at Front Office
• Folios, Postings, Ledgers and Vouchers and their Types
• Account Settlement
• Importance of Front Office Communication
• Do’s and Don’ts of Front Office Communication

 

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

03495021336 IPATS Government Recognized Education Https://daediplomassaudaidubaiuae.blogspot.com/   ||  https://diplomacoursespk.blogspot.com/  ||  https://daediplomassaudaidubaiuae.blogspot.com/p/telecommunication-mofa-saudia-arabia.html-Khanna Pul Rawalpindi-Islamabad